FAQ and Terms
FAQs
What is Reformer Pilates?
Reformer Pilates is an apparatus-based form of exercise, that utilizes the principles of Mat Pilates and movement principles. The reformer adds spring-loaded resistance to facilitate a whole body exercise without impact or strain on the body.
What is Pilates Laboratory?
PL is a privately owned, boutique reformer studio with a modern approach to Pilates. We specialize in natural body movement and exercise with creative programming - curating thoughtful and challenging classes. You will never take the same class twice - PL’s promise!
How do I find the studio?
Please park and enter the side entrance of Ruxton Tower (see site map/directions on directions tab on the website) Please enter the side entrance and PL is the first door on the left!
Do I need grip socks?
Yes, for both sanitary and safety purposes, we highly encourage/ask that all clients wear grip socks during their sessions.
Due to recent unfortunate staining of our white leather reformers, we kindly ask that ONLY grip socks purchased in our studio be used. Thank you for understanding and helping us maintain a clean and safe environment for everyone!
How often should I do Pilates?
We encourage a minimum twice a week to really achieve the benefit of Pilates and what it provides. Our class schedule is designed so that you can attend a class each day of the week. Higher frequency/consistency with regard to attendance, will achieve faster results into mind, body and the connection between the two.
Do you offer private lessons?
Yes, private lessons are available to book based on studio and instructor availability — please email hello@pilateslaboratory.com for availability.
How early should I arrive for class?
5 minutes is perfect!
What is the cancellation policy?
Because PL is a boutique studio, every spot counts— there is a 24 hour cancellation policy. We encourage all clients to book and manage reservations through the app — be sure to download in the App Store!
Do I need experience to join a class?
No! If you have a basic movement and fitness level, ‘FLOW’ can be a great class to jumpstart your Pilates journey. If you are looking for more challenge, choose ‘SCULPT’! If you have never used the reformer and feel more comfortable with an introductory/personalized session, private booking can be a great option.
Can I do Pilates if I am injured/pregnant?
Yes! Be sure to notify the studio or your instructor in advance so we can make modifications as needed. Pilates is safe during pregnancy. Pilates is a safe way to build strength and stability throughout pregnancy. Instructors are trained in Pre and Postnatal Pilates, and can always provide modification.
Do you have water?
Yes! FLOW + JUST WATER are available for purchase!
Terms & Policies
Grip Sock Policy
For the safety and sanitation of all clients, grip socks are highly suggested during all reformer and studio sessions. Due to past experiences with staining on our white leather reformers, only grip socks from Pointe Studio and Lucky Honey are permitted for use in the studio. No outside brands will be allowed, and this policy is strictly enforced. If you choose not to purchase grip socks from the studio, a reformer mat will be provided for your use. We appreciate your understanding in maintaining the cleanliness and quality of our equipment.
Class Attendance & Resulting Changes
Your class reservation is important to us, but please note that attending with only one client signed up may be subject to cancellation at the instructor's discretion. We aim to provide a group class experience, and single sign-ups may require rescheduling or cancellation. If your class is canceled, you will be notified in advance, and any class credits will be returned to your account for future use.
Late Arrival Policy
To ensure a smooth and uninterrupted class experience, the door to the studio will be locked 5 minutes after the start of class. If you are more than 5 minutes late, you will not be allowed entry to the class. This policy ensures that those already attending the class can focus on their workout without distractions. Please plan your arrival accordingly, as latecomers will not be accommodated after the door has locked.
Booking Policy
Classes must be booked in advance through our online scheduling system. Walk-ins are NOT permitted, as openings are subject to availability.
Cancellation Policy
Clients must cancel class reservations AT LEAST 24 hours prior to start time to avoid forfeiting of class credit. Late cancellations or no-shows will result in the loss of a class credit or incur a cancellation fee.
No-Show Policy
Not showing up for a registered class will result in the loss of the class credit AND a $15 ‘NO SHOW FEE’. This policy is in place to ensure availability for other clients and respect the time of our instructors and staff.
The fee will be charged to the payment method on file, and clients with outstanding balances will be required to settle the fee before booking future classes.
Waitlist Policy
If a class is full, you may add yourself to the waitlist. If a spot becomes available, you will be automatically enrolled in the class and notified via email or SMS. If you can no longer attend, please remove yourself from the waitlist to avoid automatic enrollment.
**By attending classes at Pilates Laboratory, you agree to abide by these terms and policies. These guidelines are in place to ensure a safe, enjoyable, and professional experience for all clients. We thank you for your cooperation and understanding!
Membership & Package Expiration
All class packages and memberships are non-refundable and non-transferable.
Class packages may have expiration dates (e.g., 5-class packages expire within 60 days). Be sure to use your class credits before they expire, as unused credits will not roll over.
Memberships that include a specific number of classes per month reset at the start of each month. Unused classes do not roll over to the following month.
Health & Safety Policy
Clients must complete a health waiver and disclose any injuries or health conditions before participating in classes. This ensures instructors are aware and can offer appropriate modifications. If you are feeling unwell or have any symptoms of illness, please refrain from attending class for the safety of our clients and staff.
Liability Waiver
By attending Pilates Laboratory, you acknowledge and agree that you are participating at your own risk and release Pilates Laboratory from any liability related to injury, illness, or damage to personal property during classes.
Instructor Substitution
Instructors are subject to change, and Pilates Laboratory reserves the right to substitute instructors without prior notice. We strive to provide a consistent experience but cannot guarantee the same instructor for all classes.
Studio Etiquette
Clients are expected to respect studio space and fellow participants by maintaining appropriate behavior, cleaning equipment after use, and limiting distractions such as cell phones during class.
Refund Policy
All sales are final. Pilates Laboratory does not offer refunds for class packages, memberships, or retail items unless an error was made during the transaction. In certain situations, account credits may be issued at the studio’s discretion.
Solo Attendance in Group Class Times
If you are the only participant booked for a group class and choose to attend the class as a solo participant, you will be charged the private lesson rate. We value providing the best experience for all clients, and a solo group class offers you a customized experience equivalent to a private session.