Privacy policy.
Welcome to The Pilates Laboratory (“we,” “us,” “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book a class, use our app, or interact with us in person or online.
Information We Collect
We collect the following types of information to provide a seamless and secure experience:
a. Personal Information
When you register, purchase, or contact us, we may collect:
Full name
Email address
Phone number
Billing address
Payment information (processed securely through our payment partners)
Account login details (if applicable)
b. Booking & Usage Data
When you book a class or use our digital services, we may collect:
Class bookings, attendance, and membership activity
Device and browser information (IP address, cookies, operating system, etc.)
Usage data from our app or website to improve functionality and user experience
c. Optional Information
You may choose to share preferences, wellness information, or photos for marketing or profile purposes. These are always optional and used with your consent.
How We Use Your Information
We use your information to:
Process class bookings, memberships, and payments
Communicate updates, confirmations, or cancellations
Improve studio operations and client experience
Send marketing emails or special offers (only if you opt in)
Maintain account security and prevent fraudulent activity
Comply with legal or regulatory obligations
3. How We Share Information
We never sell your data.
We may share your information only with:
Service Providers (e.g., payment processors, scheduling software such as Arketa, or email platforms)
Legal Authorities, if required by law
Business Partners, only when directly involved in providing a service you’ve requested
All third parties are required to maintain confidentiality and security in line with this policy.
4. Data Retention
We retain personal data only as long as needed to fulfill the purposes described above or as required by law. You may request deletion of your data at any time by contacting us at hello@pilateslaboratory.com.
5. Your Privacy Choices
You have the right to:
Access or request a copy of your personal data
Correct inaccurate or outdated information
Opt out of marketing emails (unsubscribe link in every email)
Request deletion of your account or personal data
6. Cookies & Tracking
Our website may use cookies and analytics tools to improve functionality and measure engagement. You can control cookie preferences through your browser settings.
7. Data Security
We implement physical, technical, and administrative measures to safeguard your data against unauthorized access, loss, or misuse. Online payments are processed securely through PCI-compliant providers.
8. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Minors
Our services are not directed to individuals under 16 years of age. We do not knowingly collect data from minors.
10. Updates to This Policy
We may update this policy periodically. The latest version will always be available on our website, and the “Last Updated” date will reflect any changes.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
The Pilates Laboratory
📍 Towson, Maryland
📧 hello@pilateslaboratory.com
🌐 www.thepilateslaboratory.com