Terms of Service

Welcome to Pilates Laboratory (“we,” “us,” “our”). By accessing or using our website, booking a class, purchasing a membership, or using our digital content or app (collectively, the “Services”), you agree to the following Terms of Service (“Terms”). Please read them carefully — they outline how our studio operates and protect both you and our business.

If you do not agree to these Terms, please refrain from using our Services.

For questions about these Terms, please contact us at:
Pilates Laboratory
📧 hello@pilateslaboratory.com
🌐 www.pilateslaboratory.com

Studio Identity

Pilates Laboratory is a boutique Pilates studio offering in-studio reformer classes, private sessions, memberships, digital programs, and related wellness services. All references to “The Pilates Laboratory,” “the Lab,” or “PL” refer to this business entity.

Account & Access

To book classes, manage memberships, or access digital content, you may be required to create an account through our website or third-party platforms (such as Arketa).
You agree to:

  • Provide accurate, complete, and current information.

  • Keep your login credentials secure.

  • Notify us immediately if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate access for misuse or violation of these Terms.

Class Booking & Attendance

All class reservations, waitlists, and cancellations must be managed through your online account or app.

  • Late Arrivals: Entry may be denied once class begins to ensure safety and flow.

  • No-Shows / Late Cancels: Charges apply as outlined in our Studio Policy.

  • Waitlists: Clients will be notified by email or text if a spot opens. Please confirm promptly.

We reserve the right to adjust the class schedule, instructor lineup, or availability at any time.

Memberships & Auto Renewal

When you purchase a membership or credit package, you authorize recurring billing according to the plan’s terms.

  • Memberships renew automatically each billing cycle unless canceled in advance through your account.

  • Cancellations take effect at the end of the current billing period.

  • Missed classes do not roll over unless otherwise specified in the plan.

  • Promotional offers, credits, and discounts are non-transferable and subject to change.

Refunds & Transfers

All purchases are final and non-refundable. Memberships, class credits, or digital access cannot be shared or transferred between clients. Exceptions may be considered at the studio’s discretion in cases of verified injury, illness, or relocation.

Digital Access & On-Demand Content

Access to The E-Lab or any Pilates Laboratory digital content is for personal use only.
You may not share, reproduce, distribute, or publicly display any video, audio, or written materials without express written permission from The Pilates Laboratory.

We reserve the right to revoke access to digital content for violation of these terms or misuse of materials.

Health & Safety

By participating in any class, session, or digital program, you acknowledge that:

  • Pilates is a physical activity that carries inherent risk.

  • You are in good physical condition and have no condition that prevents safe participation.

  • You voluntarily assume all responsibility for any risk, injury, or damage that may result.

If you feel unwell, dizzy, or experience pain, stop immediately and inform your instructor.

Studio Etiquette & Conduct

We’re all about respect, cleanliness, and community. You agree to follow all posted Studio Etiquette and policies regarding:

  • Proper equipment care and hygiene

  • Grip sock requirements

  • Class participation and conduct

  • Use of mobile devices (please silence or turn off during class)

We reserve the right to refuse service or revoke access to any individual who violates studio policies or disrupts the environment.

Payment Processing

All payments are securely processed through third-party platforms (such as Arketa or Stripe).
By submitting payment information, you authorize The Pilates Laboratory to process charges for purchases, auto-renewals, or late cancellations.
We do not store or directly access your full credit card information.

Intellectual Property

All studio content — including class formats, training methods, on-demand videos, logos, graphics, and written materials — are the exclusive property of Pilates Laboratory.
Reproduction, recording, or distribution without written consent is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by law, The Pilates Laboratory, its instructors, employees, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from participation in our classes, services, or use of our website.

Privacy Policy

Your privacy matters to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

Changes To These Terms

We may update these Terms periodically. The latest version will always be available on our website. Continued use of our Services after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles.